1. XP EARNING AND LEVEL PROGRESSION  

1.1. Users may earn XP (“Experience Points”) by participating in Mettlestate-sanctioned cups, completing their Mettlestate profile, submitting valid game scores, engaging in site activities, or via other methods explicitly announced by Mettlestate. 

1.2. The Battle Pass includes: 

• Free Tier: Available to all registered users, offering basic rewards (e.g., profile customisations, small Mettallions amounts). 

• Premium Tier: Unlocked via payment (R45.00/month), granting exclusive rewards (e.g., skins, XP boosters, double Mettallions). 

1.3. XP accumulation unlocks tiers within the Battle Pass. Rewards tied to each tier are non-transferable and subject to availability. 

1.4. Mettlestate reserves the right to modify XP earning rates, tier requirements, or rewards at any time to prevent abuse or exploits.  

2. REWARDS AND REDEMPTION  

2.1. Battle Pass rewards (e.g., virtual items, Mettallions, exclusive perks) are automatically credited to the user’s account upon unlocking a tier. 

2.2. Rewards expire if not claimed or if the user’s account is deactivated. Reactivation of the account will not restore expired rewards. 

2.3. Selling, trading, or gifting XP or Battle Pass rewards is strictly prohibited. Violations may result in account suspension, forfeiture of rewards, or permanent exclusion from the Battle Pass system. 

2.4. Mettallions earned through the Battle Pass expire if the account is inactive for 180 days. 

3. SEASONAL DURATION AND RENEWAL  

3.1. The Battle Pass operates on 74-day seasons. Unlocked tiers and rewards are tied to the active season and do not carry over to subsequent seasons. 

3.2. Premium Tier subscriptions auto-renew monthly. Users may cancel anytime, but unclaimed rewards expire at season end.  

4. ABUSE AND PENALTIES  

5.1. Exploiting bugs, using unauthorized methods to gain XP, or manipulating the Battle Pass system will result in immediate disqualification from the Battle Pass, forfeiture of rewards, and potential account suspension. 

5.2. Account suspensions for Battle Pass abuse will concurrently disqualify users from Battlegrounds leaderboards and receiving rewards. 

5.3. Mettlestate reserves the sole right to investigate and penalise suspicious activity at its discretion. 

5.4. Users will be notified of any suspensions or penalties and may appeal decisions by contacting support 

5. DATA PRIVACY 

6.1. User data collected via the Battle Pass is handled per South Africa’s POPIA Act. For deletion requests, contact Mettlestate admin via the Mettlestate Discord channel.

6.2 Mettlestate reserves the right to use gamertag information for publication on social media in the event of winner and player announcements. 

6.2.1 By participating in Mettlestate competitions, tournaments, or related events, you acknowledge and agree that Mettlestate may collect and use your personal information (including but not limited to your name, gamer tag, and profile image) for the purpose of publicly announcing winners, top players, and other competition-related updates. 

6.2.2 Such announcements may be made on Mettlestate’s social media platforms, website, or other public channels as deemed necessary for the promotion of the event. 

6.2.3 Mettlestate is committed to processing all personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA), ensuring that your data is used lawfully, transparently, and for the intended purpose. 

6.2.4 If you do not wish for your personal information to be used for public announcements, you may opt out by contacting the Mettlestate Discord channel before the event or competition concludes. 

6.2.5 By continuing to participate in Mettlestate events, you confirm that you understand and accept these terms regarding the use of your personal information. 

1. MATCH CHALLENGE AND ACCEPTANCE  

1.1. Players may challenge others to Battlegrounds matches via the Mettlestate platform. 1.2.Challenges must be accepted within 24 hours, or they will expire.

1.3. Matches must adhere to the rules of the specific game and Mettlestate’s Code of Conduct (Section 1.2 of Mettlestate Ts & Cs). 

2. POINTS AND LEADERBOARD  

2.1. Points are awarded based on match outcomes, with wins granting higher points than losses. Exact calculations are determined by Mettlestate and may vary per game. 

2.2. The grand leaderboard is updated periodically. Mettlestate reserves the right to adjust points retroactively for errors or rule violations. 

2.3. Seasonal leaderboard rankings determine prize eligibility. Ties will be resolved by additional criteria (e.g., total matches played, win rate). 

3. DISPUTES AND FAIRPLAY  

3.1. Match disputes must be reported within 2 hours of completion via the Mettlestate support system on the Mettlestate Discord channel. Evidence (e.g., screenshots, replays) will be required for review. 

3.2. Collusion, intentional losing, smurfing, or manipulating match outcomes is prohibited. Violations will result in disqualification, leaderboard removal, and bans. 

3.3. Players may only use one account per Battlegrounds season. Alternate accounts to manipulate rankings will result in permanent bans. 

4. PRIZES AND DISTRIBUTION 

4.1. Seasonal prizes (e.g., cash, Mettallions, merchandise) are awarded to top-ranked players on the leaderboard. Eligibility requires compliance with all Battlegrounds and general Mettlestate rules. 

4.2. Digital prizes will be deposited into the winner’s Mettlestate Wallet. Withdrawals follow the policies in Section 5.1 ("Prize Money Distribution") of Mettlestate’s Ts & Cs. Arrangements will be made with the

winners for the delivery or collection of physical prizes. 

4.3. Premium subscribers may receive enhanced rewards (e.g., double prize pool payouts) as per their membership terms. 

5. STREAMING AND BROADCAST RIGHTS  

5.1. Mettlestate reserves the right to broadcast any Battlegrounds match on its platforms. Players waive compensation claims for broadcasted content. 

6. MODIFICATIONS AND TERMINATION  

6.1. Mettlestate may alter Battlegrounds rules, point systems, or prize structures at any time. Changes will be communicated via the official website or email.

6.2. Mettlestate reserves the right to terminate the Battlegrounds feature or disqualify participants for breaches of these terms. 

7. PROFILE CUSTOMISATION REWARDS  

7.1. Top Battlegrounds players receive limited-time profile badges and custom banners visible to all users. 

8. DISPUTE RESOLUTION 

8.1. Disputes related to Battlegrounds must be submitted within 48 hours via the Mettlestate Discord support channel.  Unresolved issues escalate to arbitration in Johannesburg per Section 10 ("Governing Law") of Mettlestate’s Ts & Cs. 

9. DATA PRIVACY 

9.1. User data collected via the Battlegrounds is handled per South Africa’s POPIA Act. For deletion requests, contact admin via the Mettlestate Discord channel. 
9.2. Mettlestate reserves the right to use gamer tag information for publication on social media in the event of winner and player announcements.

9.2.1.  By participating in Mettlestate competitions, tournaments, or related events, you acknowledge and agree that Mettlestate may collect and use your personal information (including but not limited to your name, gamer tag, and profile image) for the purpose of publicly announcing winners, top players, and other competition-related updates.

9.2.2 Such announcements may be made on Mettlestate’s social media platforms, website, or other public channels as deemed necessary for the promotion of the event.

9.2.3. Mettlestate is committed to processing all personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA), ensuring that your data is used lawfully, transparently, and for the intended purpose. 

9.2.4. If you do not wish for your personal information to be used for public announcements, you may opt out by contacting admins via the Mettlestate Discord channel before the event or competition concludes. 

9.2.5. By continuing to participate in Mettlestate events, you confirm that you understand and accept these terms regarding the use of your personal information.

1. OVERVIEW OF CRATES   

1.1. Mettlestate crates are digital loot boxes that contain various cosmetic value prizes that a user has a chance to win.   

1.2 Crates can either be purchased with Mettallions or earned by completing specific Battle Pass levels.  

1.3 Prizes are selected and distributed to users at random.  

1.4 By using crates, users agree to these Terms & Conditions.  

2 .CRATE PRIZE MECHANICS AND REDEMPTION  

2.1. Crates can be purchased with, Mettallions,  or earned by completing specific Battle Pass levels.  

2.2. No refunds can take place once a crate has been opened and an item won. 

2.3. Each crate drop represents one chance to win, and prizes are selected through a randomised draw. 

2.4. Any attempt to manipulate or abuse the crate system may result in a disqualification or account suspension. 

2.5. Prizes won in crates are the property of Mettlestate and can only be used within the  Mettlestate ecosystem.  

2.6. Prizes won in crates are not transferable and cannot be traded or sold to other players or accounts, and cannot be exchanged for any real-world currency.    

3.  PRIZES  

3.1. Each crate will feature a selection of prizes, including by not limited to:  

*Prizes are subject to change  

• Mettallions  

• Battle Pass XP 

• Raffle tickets  

• Vouchers  

3.2 Prizes are subject to availability and may change at Mettlestate’s discretion. 

4. NO REAL-WORLD VALUE   

4.1. Mettlestate crates do not have real-world cash value and cannot be exchanged for real-world cash or assets.  

4.2 Mettlestate crates cannot be bought with real-word cash. 

5. MODIFICATIONS & CANCELLATIONS    

5.1. Mettlestate reserves the right to modify the mechanics, prizes or eligibility criteria contained in the Mettlestate crates at any time without prior notice. 

5.2. Continued participation after changes are made constitutes acceptance of the revised Terms & Conditions. 

6. DATA PRIVACY

6.1. User data collected via the crate is handled per South Africa’s POPIA Act. For deletion requests, contact an admin via the Mettlestate Discord channel. 

6.2. Mettlestate reserves the right to use Gamertag information for publication on social media in the event of winner and player announcements. 

6.2.1  By participating in Mettlestate competitions, tournaments, crates or related events, you acknowledge and agree that Mettlestate may collect and use your personal information (including but not limited to your name, gamer tag, and profile image) for the purpose of publicly announcing winners, top players, and other competition-related updates. 

6.2.2 Such announcements may be made on Mettlestate’s social media platforms, website, or other public channels as deemed necessary for the promotion of the event. 

6.2.3 Mettlestate is committed to processing all personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA), ensuring that your data is used lawfully, transparently, and for the intended purpose. 

6.2.4 If you do not wish for your personal information to be used for public announcements, you may opt-out by contacting the Mettlestate Discord channel before the event or competition concludes. 

6.2.4 By continuing to participate in Mettlestate events, you confirm that you understand and accept these terms regarding the use of your personal information. 

7. LIMITATION OF LIABILITY 

7.1 Mettlestate is not responsible for any technical errors, connectivity issues, or other unforeseen circumstances that may impact crates and receiving the prizes. 

7.2. By participating, users acknowledge that winning is based on a random draw and that no specific prize is guaranteed. 

8. DISPUTE RESOLUTION 

8.1. Should a user believe they have been unfairly treated when it comes to anything surrounding crates, disputes related to crates must be submitted within 48 hours via the Mettlestate Discord support channel. Unresolved issues escalate to arbitration in Johannesburg per Section 10 ("Governing Law") of Mettlestate’s T&Cs.  

1. GENERAL GUIDELINES 

1.1. Tournament Administration 
The tournament administrators have the discretion to make decisions outside the rulebook in special cases to ensure fair play. 

1.2. Code of Conduct 
All participants must treat others with respect, including Mettlestate representatives, partners, players, viewers, and the press. They are expected to represent esports and Mettlestate honorably. Respectful conduct is expected in all interactions, including in-game, chat, messages, and social media. The following values must be upheld: 

• Compassion: Treat others as you wish to be treated. 

• Integrity: Be honest, committed, and fair. 

• Respect: Show respect to all individuals, including teammates and event staff. 

• Courage: Stand up for what is right and compete courageously. 

Harassment, hate speech, and offensive behaviour are prohibited. This includes discrimination or verbal abuse related to sex, gender, race, ethnicity, disability, appearance, religion, etc. Violations may result in disqualification or bans from future events. 
For further conduct details, refer to the AnyKey Keystone Code and ESIC Code of Conduct. 

1.2.1. Insults and Offensive Behaviour 
Insults on Mettlestate platforms, including in-game chats, forums, and match comments, may result in penalties. Serious violations like extremist statements, threats of violence, or sexual harassment will be addressed severely. The right to appeal lies with the affected party. 

1.2.2. Spamming 
Spamming on Mettlestate platforms (e.g., forums, support pages) will result in escalating penalties: 

• 1st offense: Written warning 

• 2nd offense: 1-week ban 

• 3rd offense: 2-week ban 

• 4th and beyond: 3-week ban 

1.2.3. Public Behaviour 
Participants must avoid negative or disrespectful behaviour towards anyone involved in the tournament, including Mettlestate and its partners. This includes derogatory comments made in interviews or on social media. 

1.3. Matches & Competitions 
Competitions must be fair, with matches played according to the rules until completed. Fake matches will be penalized. Betting on matches, especially against oneself or one’s team, will lead to disqualification. 

1.4. Game/Client Rules 
External programs that provide gameplay advantages are not allowed. Allowed programs include voice chat tools like Discord, but not mods or scripts that change the game itself. 

1.5. Game Coverage 
Mettlestate reserves exclusive coverage rights for its matches. If coverage is assigned to a third party or players themselves, the terms must be arranged in advance with Mettlestate. 

1.6. Internal Texts 
Messages exchanged between admins and players or participants cannot be published online without Mettlestate’s permission. 

1.7. Language 
English is the official language for communication. 

2. FRUAD AND DECEPTION  

2.1. Deception 
Any attempt to deceive admins or players with false information will be punished. 

2.2. Other Unauthorised Offenses 
Including the abuse of website bugs. Punishments are at the discretion of the admin. 

2.3. Cheating 
Cheating in any form, including using external programs or methods that modify gameplay, is strictly forbidden. Violations may lead to bans from Mettlestate competitions. 

• 2.3.1. Distribution of Cheats 
  Promoting or distributing cheats is prohibited. This includes using cheat names or websites on Mettlestate platforms. Violations may lead to warnings or exclusion from competitions. 

• 2.3.2. Cheating Sanctions 
  Sanctions include disqualification, forfeiture of prize money, and bans ranging from 2 years to a lifetime ban, depending on the severity and context of the cheating. 

• 2.3.3. Rehabilitation 
  First offenders may receive a second chance, determined on a case-by-case basis. 

2.4. Match-Fixing/Betting Fraud 
Any attempt to influence the outcome of a match improperly will be punished. Sanctions include disqualification, forfeiture of prize money, and a 5-year ban. 

2.5. Doping 
Doping is forbidden. Players must disclose any prescribed medication that may appear on the WADA list, with proof submitted to Mettlestate before the tournament. 

• 2.5.1. Doping Sanctions 
  Doping cases will lead to sanctions ranging from warnings to bans depending on the substance and severity. 

2.6. Competition Manipulation and Bribery 
Bribing or attempting to manipulate the competition is prohibited. Sanctions include disqualification, forfeiture of prize money, and bans of 1-2 years. 

2.7. Second and Subsequent Offenses 
Repeat offenders face harsher sanctions, including a lifetime ban from esports. 

3. ACCOUNTS 

3.1. Player Accounts 
Players must be at least six years old to create an account. It is the player's responsibility to maintain an up-to-date email address. 

• 3.1.1. Multi-Accounts 
  Players are allowed only one account. If a player cannot access their account, they must submit a support ticket explaining the situation. 

• 3.1.2. Nicknames and Team Names 
  Nicknames or aliases that violate third-party rights, are offensive, or resemble Mettlestate trademarks are prohibited. Mettlestate reserves the right to edit or delete such names. 

• 3.1.3. Country of Residence 
  Players must accurately set their country of residence. Falsifying this information will result in penalties. 

• 3.1.4. Account Sharing 
  Each account is personal and cannot be shared. Violations may lead to a ban of up to 6 months. 

4. Match and Competition Integrity 

4.1. Fair Play: All competitions must be conducted fairly, and participants must follow rules until results are submitted or completed. 

4.2. Match-Related Betting: Participants are prohibited from betting on their own matches or against their teams. Betting violations will lead to disqualification and bans. 

4.3. Qualifying Events: Players/teams already participating in a higher-level event cannot compete in ongoing qualifiers for the same event. Violations result in disqualification from qualifiers and possibly future events. 

5. Prizes

Prizes cannot be exchanged for an alternate prize, cash, other items, vouchers or goods.  Where the prize is provided by a third party, Mettlestate will not be responsible for defects, incorrect prizes, or incorrect information.

• Users are only eligible for Premium benefits if the user subscribed to the Premium model  prior to the start of the event in which they participated.

• Please be aware of the processing period when withdrawing funds from your Mettlestate wallet. If you withdraw your funds before Wednesday, they will be processed on Wednesday and paid on Sunday evening. If you withdraw your funds after Wednesday, they will be processed the following week.

• Prize money will only be paid to the players that have been confirmed during check-in for the competition that they have won: please make sure you select the correct players. If you have any disputes please log a ticket on our Discord server.

• Prize money will be transferred into the winner's Mettlestate wallet within seven working days which can be accessed from the winner's profile on the Mettlestate website.  Money can be withdrawn from the Mettlestate wallet at any point.

• Withdraws will be paid within 60 days after the withdraw request.

• In the event of a team event, funds can only be sent to individual players by teams and organisations.

• The payout will reflect in the user's account within seven working days.

• In the event of a casual team or an organisation winning a team-based competition, only players from that team/organisation who participated in said competition will be eligible to receive the winnings. Teams/organisations will be responsible for the distribution of the prize money, Mettlestate takes no responsibility for the distribution of prize money.

• Only users with an active Premium subscription will be eligible for the double prize pool payout. In the case of a team winning a team-based competition, only team members with an active VIP subscription will get double their share of the prize pool. This will be paid directly to the player and not the owner of the casual team or the organisation. 

• Premium double prize pool payouts are ONLY valid for Mettlestate daily cups, Mettlestate Super cups, Mettlestate Ultra cups, and Mettlestate Leagues.

5.1. PRIZE MONEY DISTRIBUTION

Prize money will be payable to the team, organisation, or player by way of the party's or parties' Mettlestate wallet. Mettlestate will not make payment directly to any player under any circumstances. It will be the sole responsibility of the team to pay players, managers, or associated personnel. All teams, players, managers, and associated personnel indemnify and hold harmless Mettlestate from any claims instituted by any player, manager, or associated personnel of any team who institutes any legal action against Mettlestate as a result of non-payment.

5.2. WITHHOLDING OF PRIZE MONEY

If any dispute arises before payment of the prize money to any or all of the teams, Mettlestate reserves the right to withhold payment of prize money to any participants until such dispute is resolved.

6. Game and Client Integrity 

5.1. External Programs: Players cannot use programs or modifications that provide an advantage, such as hacks or cheats. 

5.2. Allowed Programs: External voice communication programs like Discord and Teamspeak are allowed. Scripts and game modifications are allowed unless otherwise restricted by specific league rules. 

5.3. Forbidden Programs: Any external program or modification that alters game mechanics or gameplay advantages is strictly prohibited. 

7. Coverage and Broadcasting Rights 

6.1. Mettlestate Broadcasting Rights: Mettlestate retains exclusive rights to broadcast and cover matches. Players and teams must contact Mettlestate if they wish to broadcast matches. 

6.2. Third-Party Rights: If coverage rights are granted to a third party or players, arrangements must be made with Mettlestate management prior to the match. 

6.3. Player-Arranged Broadcasts: Players are allowed to arrange broadcasts if no contact is made with Mettlestate. 

8. Communication and Content 

7.1. Internal Communications: Texts in protest or support tickets, or communications from administrators, cannot be publicly shared without Mettlestate’s permission. 

7.2. Official Language: English is the official language for communication within the tournament. 

9. Fraud and Deception 

8.1. Deception: Misleading admins or other players with false statements or information is prohibited and subject to penalties. 

8.2. Unauthorized Actions: Abuse of website bugs or exploiting any technical flaws is punishable, with penalties based on severity. 

10. Contact 

9.1. Teams and players can contact the tournament administration via the Mettlestate Discord channel.  

1. COMMUNICATION 

1.1. By choosing to sign up for the Mettlestate Premium subscription program, you agree to receive exclusive communication regarding the program. 

2. BILLING AND CANCELLATION 

2.1. Once you activate the Premium subscription on your Mettlestate profile, the usership will automatically renew every month. The R45.00 monthly fee will be deducted automatically from your account each month; you do not need to renew it yourself. Should you wish to cancel your membership, you can do so at any point in the month, and the membership will not automatically renew, nor will you be billed for the following month. In the event of cancellation, your subscription will last until the end of the calendar month in which you cancel the subscription. 

3. PAYMENT METHOD AND FAILURE TO PAY 

3.1 Payment Method: Subscriptions will be charged to the payment method associated with the user’s Mettlestate account. It is the user's responsibility to keep their payment details updated. 

3.2 Payment Failure: In the event of a payment failure (e.g., insufficient funds or invalid payment details), Mettlestate will notify the user, and the subscription may be temporarily suspended until payment is successfully processed. 

4. AUTOMATIC RENEWAL 

4.1 By subscribing to the Premium program, users acknowledge that the subscription will automatically renew every month unless cancelled before the renewal date. Users will be charged the then-current subscription fee unless notified otherwise. 

5. ELIGIBILITY FOR SUBSCRIPTION 

5.1 To sign up for the Mettlestate Premium subscription program, users must meet specific criteria, including but not limited to age requirements, account verification, and any regional restrictions. Mettlestate reserves the right to verify eligibility at any point. 

6. PERKS 

6.1 When you sign up for the Mettlestate Premium subscription program, you will be eligible to receive the following benefits: 

6.2 Double Prize Pool Pay-outs: The double prize pool pay-outs perk will result in any player with an active Premium membership receiving double the winnings of any competition in which they win a share of the prize pool. This perk is only valid for users subscribed to the Premium subscription. In the event of a team-based competition, double prize pool pay-outs will only be paid out to team members with an active Premium membership. Said team member will receive double their share of the prize pool pay-out. 

6.3 When a user subscribes to the Premium membership, the user will receive a once-off bonus of 100 Mettallions. Mettallions are Mettlestate gamer credits that can only be used in the Mettlestate platform. 

7. CHANGES TO PERKS 

7.1 Mettlestate reserves the right to modify, remove, or add new perks to the Premium subscription at any time. Users will be notified in advance of any significant changes. Any changes will apply to the current subscription period unless otherwise stated. 

8. ABUSE OF PREMIUM BENEFITS 

8.1 Premium members are prohibited from abusing the benefits of the program (e.g., fraudulent registration, exploitation of perks for unfair advantage). Mettlestate reserves the right to suspend or cancel a subscription for any violation of this policy. 

9. REFUND POLICY 

9.1 Refunds for the subscription will not be issued once the monthly subscription fee has been processed, except where required by law or in cases of a technical error on Mettlestate's part. 

10. TERM AND TERMINATION 

10.1 Mettlestate reserves the right to terminate any user's Premium subscription at its discretion, including in cases of misconduct, breach of terms, or abuse of the platform. 

10.2 User Termination: users can cancel their subscription at any time. Upon cancellation, they will retain access to the Premium benefits until the end of the current billing cycle. 

11. PRIVACY AND DATA USAGE 

11.1 By subscribing to the Premium subscription, users consent to the collection, storage, and use of their personal data for the purposes outlined in the Mettlestate Privacy Policy. This may include promotional communication and perks-related information. 

Mettlestate provides an esports platform with features allowing gamers to participate in competitions for monetary prizes in competitive electronic games (the “Service”). The Service is provided by Mettlestate (hereinafter “we”, “our”, “us”, the “Company” or “Mettlestate”). This User Agreement and Mettlestate’s Privacy Policy (this “Agreement”) applies to all Users of the Service (collectively or individually, “Users”, “User” or “you”). Each of Mettlestate and the Users is referred to as a “Party” and together as the “Parties”.

General Information

This Privacy Policy applies when you use the Service, contact us, when we receive your personal data from one of our business partners, or when you post messages on our public forums. This Privacy Policy does not cover any interaction you may have with Mettlestate by telephone, postal mail, or other offline communications.

You should always feel safe when we process your Personal Data. With this Privacy Policy, we want to explain how we ensure that your Personal Data is handled in accordance with Applicable Data Protection Regulations. Furthermore, this Privacy Policy is intended to provide you with information about how we collect your Personal Data, what Personal Data we process and why, for how long we process Personal Data, who can access your Personal Data, how we protect your Personal Data, and your rights in relation to your Personal Data. We reserve the right to erase Personal Data where applicable.

Mettlestate collects and processes the following Personal Data about you as a user for the purposes described below:

Purposes and Processing

1. To Ensure Use of the Service

How the Data Is Processed

• Provide access to the Service

• Login functionality

• Onboarding communication

• Transactional communication

• Service communication

• Age block processes

• Personalized content

Personal Data Used for This Purpose

• Email address

• User ID

• Password

• Profile picture

• IP address

• IP-login logs

• Date of birth

• Competition history

• Personal service settings (such as followed players, declared games played, etc., if chosen by the user)

Lawful Basis for Processing
Legitimate interest. The information gathered is entered by the player and is necessary to provide the Service. All personal service settings are optional, added by the user, and can be removed at any time.

2. To Send You Important Information Regarding the Service

How the Data Is Processed

• Communication based on actions required in the Service

• Communication triggered by the user within the Service

Personal Data Used for This Purpose

• Email address

• Username

• Transactional data

• Competition participation details

Lawful Basis for Processing
Legitimate interest. Communications sent for this purpose are solely triggered by your interactions within the Service and provide information about the results and effects of those interactions.

3. To Send Updates and Information About Your Active Games and Competitions

How the Data Is Processed

• Communication regarding activities you have shown interest in

• Information on favorite or similar games

• Up and downtime information for games

• Competition notifications

• Onboarding communication

• Transactional communication and invitations

• Information on offers and products

Personal Data Used for This Purpose

• Email address

• Preferred games

• Game logs

• Game activity

• Login logs

• Mettlestate Wallet balance

• Marketing mail interactions

Lawful Basis for Processing
Legitimate interest. This communication is tailored based on your gaming profile to ensure that the information provided is relevant. You may opt out at any time via the unsubscribe functionality.

4. To Enable Participation in Competitions Within the Service

How the Data Is Processed

• Anti-cheat processing

• Tracking game results, statistics, and scores

• Leaderboard presentations

• Broadcasting results to followers/following

Personal Data Used for This Purpose

• User ID

• (Depending on the game played)

  • Username

  • Profile picture

  • External ID

  • Game statistics

  • Game results

  • Game scores

Lawful Basis for Processing
Legitimate interest. Participation in competitions is a core feature of the Service, which requires gathering and processing game data. This processing enables you to win prizes within the system.

5. To Ensure You Can Use Payment Services from Our Providers

How the Data Is Processed

• Identity verification through a KYC process

• Payment supplier connection

• Background checks concerning fraud and criminal activity

• Identity validation

• Duplicate account checks

• Age verification

Personal Data Used for This Purpose

• Email address

• Username

• Full name

• Date of birth

• IP address

• Through our KYC process:

  • Full name

  • Age

  • Country

  • Tax payer number

  • Photocopy of proof of address

  • Background review

  • Photocopy of identity document(s)

  • Portrait photo (personal characteristics)

Lawful Basis for Processing
Legitimate interest. Payment information is provided by you to enable deposits and withdrawals from the Service and is an essential feature for participation in competitions.

6. To Prevent Cheating, Crime, Abuse, or Fraud

How the Data Is Processed

• Communication regarding bans from the Service

• Review of game logs and user accounts

• Automatic risk flagging

• Disclosure of information to local law enforcement when required by local legislation

Personal Data Used for This Purpose

• Email address

• Username

• Profile picture

• IP address

• IP login logs

• Date of birth

• Logs for free competitions and competitions with entry fees

• Leaderboards

• Deposit records

• Full name

• Masked card number

• Withdrawal records

• Anti-cheat analysis (including keystroke and mouse movement data)

• Game data

• Game ID

Lawful Basis for Processing
Contract. The Terms and Conditions of the Service clearly define the rules and regulations for participation. Anti-cheat processing is limited to users displaying patterns that may indicate wrongful use. Automated flagging minimizes bias and limits exposure of user data to employees.

7. To Provide Customer Support and Service Guidance

How the Data Is Processed

• Communication and responses to support tickets

• Identification of users within the Service

• Troubleshooting using user data

• Temporary access to user accounts for additional troubleshooting

Personal Data Used for This Purpose

• Email address

• (Optional) Username

• IP address

• IP login logs

• Date of birth

• Game IDs and/or nicknames

• Competition logs

• Full name

• Game data

Lawful Basis for Processing
Legitimate interest. Data processing is initiated by your support ticket to restore or improve access to the Service.

8. To Improve, Research, Evaluate, and Develop Our Services, Competitions, and Customer Support

How the Data Is Processed

• Analysis of Service usage to support improvements

• Identification and mapping of unusual or suspicious behavior that might indicate fraud or cheating

Personal Data Used for This Purpose

• Cookie advertising data

• Email address

• Username

• IP address

• IP login logs

• Mail interaction data

• Game IDs and/or nicknames

• Competition logs

Lawful Basis for Processing
Legitimate interest. Sharing your usage data helps us meet your expectations for a fully functional, continuously improved Service.

9. To Prohibit Usage of the Service from Regions Where It Is Not Provided

How the Data Is Processed

• Location tracking

• Blocking of Service access from prohibited areas

Personal Data Used for This Purpose

• IP address

• IP login logs

Lawful Basis for Processing
Legal obligation. The Service is available only in regions where it is lawful. IP tracking ensures compliance with local legislation.

10. To Limit the Service Functionality for Users Under the Age of 18

How the Data Is Processed

• Implementing service limitations such as:

  • Blocking competitions with monetary prizes

  • Disabling deposit/withdrawal functions

  • Restricting access to subscription features

Personal Data Used for This Purpose

• Email address

• Date of birth

• (Indicator of legal guardian consent, if applicable)

Lawful Basis for Processing
Contract. In accordance with the terms and conditions, users aged between 16 and 18 require legal guardian consent. The Service remains limited until the user turns 18.

11. To Prohibit the Use of the Service by Children Under the Age of 16

How the Data Is Processed

• Age-control based on the date of birth

• Storing encrypted email addresses to block repeated registration attempts

Personal Data Used for This Purpose

• Email address

• Date of birth

Lawful Basis for Processing
Contract. The Service is available only for users aged 16 and above to ensure a lawful and safe environment. Accounts attempted by younger users are blocked.

12. To Invite You to Participate in Mettlestate’s Community on Various Social Media Platforms

How the Data Is Processed

• Voluntary linking to social media accounts

Personal Data Used for This Purpose

• Social media account link(s)

Lawful Basis for Processing
Legitimate interest. You may add your social media information voluntarily to participate in the community; this information can be removed at any time.

13. To Provide Relevant and Targeted Ads on Our Website

How the Data Is Processed

• Displaying ads on the Mettlestate website that reflect both previous and current data gathered by a third-party provider

Personal Data Used for This Purpose

• IP address

• User location

• Website interaction data

Lawful Basis for Processing
Consent. When you visit our website (e.g. www.mettlestate.com), ads are displayed through a service (such as Google AdSense). If you consent to targeted advertising, these ads will be tailored to your profile. You can withdraw your consent at any time. Without consent, ads will still be displayed, but they will not be targeted.

For further details on cookies and third-party providers, please see the sections below.

Definitions

• Applicable Data Protection Regulation: Refers to the General Data Protection Regulation (GDPR), which implements EU Regulation 2016/679, along with all relevant case law, governmental guidelines, and other regulations.

• Personal Data: Any information that can directly or indirectly identify a living person, either on its own or when linked with other data in the possession of, or likely to come into the possession of, Mettlestate.

• Processing: Any operation performed on Personal Data (e.g., collection, organization, storage, use, erasure, disclosure, transmission, or otherwise making it available), whether automated or not.

All other definitions used in this Privacy Policy shall be interpreted in accordance with the Applicable Data Protection Regulation and the General Terms and Conditions.

Who Is the Data Controller?

Mettlestate is the data controller and is responsible for the processing of your Personal Data. We commit to ensuring that our Processing complies with applicable Data Protection Regulations and that the Personal Data we process is accurate, necessary, and processed lawfully.

Accuracy of Personal Data

When you use the Service, we may ask you to provide certain Personal Data as described above. By providing this information, you represent that it is accurate and complete and agree to update it promptly as necessary to ensure it remains current.

Payment Information

We do not process users’ credit card details directly. For customer support purposes, we may access your transaction history, IP address, currency, and the name provided when registering a payment method in our Service. Sensitive credit card information is processed solely by our payment providers.

Data Retention

Your Personal Data is retained only as long as necessary to fulfill the purposes for which it was collected, as outlined above. We may retain information longer if required to comply with legal obligations or to protect Mettlestate’s legal interests (for example, in the case of an ongoing legal process).

• User data is anonymized after 24 months of inactivity.

• Visitor data is removed or anonymized immediately after your session ends.

• Support tickets sent by visitors/users are archived after 120 days.

• Transactional data is retained for a minimum of 7 years in accordance with local legislation.

Who Can Access Your Personal Data?

Some Personal Data—such as your username, profile picture, and contest results—will be made public within the Service and are visible to other Mettlestate users while you participate in the Service.

Posts on Mettlestate’s public forums are available to all users and to the general public, and therefore are not private or confidential.

To deliver the Service, Mettlestate may share your Personal Data with third parties, including relevant payment service providers and partnered third-party game developers. For processing payments, your account information and other Personal Data may be transmitted to a third-party provider. Mettlestate may also transfer or disclose your Personal Data if necessary to comply with legal obligations, to protect Mettlestate’s legal interests, or to detect, prevent, or address fraud or security issues.

In the event of a sale of Mettlestate’s assets, corporate restructuring, or a change of control, any third party acquiring Mettlestate’s assets will have the right to continue processing the Personal Data and information you have provided as set out in this Privacy Policy.

When collaborating with game partners, Mettlestate may transfer or disclose your Personal Data to countries outside the EU/EEA as necessary to provide the Service. In such cases, Mettlestate will take appropriate measures to ensure that your Personal Data remains protected.

Third-Party Providers

The following third-party providers may process your Personal Data as described below:

• PayPal – Payment provider – https://www.paypal.com/myaccount/privacy/privacyhub

Protection of Your Personal Data

We take appropriate security measures to protect your Personal Data against unauthorized, unlawful, or accidental access, modification, loss, destruction, and damage.

You are solely responsible for maintaining the confidentiality of your login information for the Service. Mettlestate will never request your password or ask for sensitive account information.

Your Rights

You have the right to request that Mettlestate correct, rectify, erase, or restrict the processing of your Personal Data, in accordance with Applicable Data Protection Regulations. To exercise these rights, please contact our customer support.

You also have the right to request comprehensive information regarding all processing of your Personal Data. This includes details on the categories of Personal Data processed, the purpose of processing, the anticipated retention period, whether your Personal Data is disclosed to third parties, and if it is transferred to third countries. Such information will be provided free of charge.

At any time, you may prohibit Mettlestate from using your Personal Data to send you information and updates. Upon receiving your notification, we will cease processing your Personal Data for these purposes. Every such email includes an option to unsubscribe from future communications.

Website Cookies, Advertising, and Analytics

When you visit our website (for example, www.mettlestate.com), Mettlestate may place cookies on your browser. The data collected can include cookie values, pages visited, and other website activity. Although IP addresses are naturally included in all requests, we take steps to ensure that they are not stored whenever possible.

We base these activities on consent; therefore, you can choose to consent or not consent to targeted marketing. You may also withdraw your consent later via your privacy settings.

Mettlestate may display advertisements on our website and within our software (client). To ensure that the advertising is relevant and continually improved, data (collected through third parties) on how you interact with ads is gathered. This interaction data includes information on which ads have been shown and/or clicked, as well as view counts.

This data, combined with previously collected demographic information (e.g., gender, age, country), is used to determine which advertisements to show you and when. Data regarding your device’s geographic location, browser, and recently visited sites is also used for ad segmentation.

Third-party providers (listed above) may process and store data to display relevant advertisements. For detailed information on the data collected and its usage, please refer to the respective links provided. You can adjust which data is gathered by changing your cookie settings; note that this will not block ads but will stop targeted processing.

To opt out of receiving targeted ads based on your online activity, please visit www.aboutads.info, networkadvertising.org/choices, or, for European users, youronlinechoices.eu.

In your browser, you can also adjust your privacy preferences regarding cookies and similar technologies by consulting your browser’s help section.

Age Limitations, Children, and Personal Data

All users of Mettlestate’s Services must confirm their age when registering or attempting to register an account. The Service is not directed toward or intended for individuals under the age of 16. Mettlestate does not knowingly collect additional data from individuals under 16 beyond what is necessary for an account creation attempt.

Users between the ages of 16 and 18 may use the Service with the permission of, and using Personal Data provided by, a legal guardian. In such cases, the guardian’s data is processed for all payment-related activities within the Service, and the account remains subject to Mettlestate’s terms and payment regulations until the user turns 18.

The Service will be restricted for any user below the age of 18 (but above 16), limiting functionalities such as:

• Participation in competitions with an entry fee

• Competitions offering monetary prizes

• Making deposits or withdrawals

• Establishing paid subscriptions

If you are a parent or guardian who discovers that your child has submitted Personal Data without your consent, please contact Mettlestate Customer Support so that we can delete the information from our Service.

Changes to the Privacy Policy

Mettlestate reserves the right to change this Privacy Policy at any time. We will provide reasonable notice of any changes. If you do not agree with the changes, you may be unable to continue participating in the Service.

Contact Information

If you have any questions about this Privacy Policy, the processing of your Personal Data, or if you wish to request further information regarding the processing of your Personal Data, please contact our customer support using the contact details provided at the beginning of this Privacy Policy.

1. INTRODUCTION 

1.1. The Mettlestate raffles are prize draws where users can win exclusive rewards. 

1.2. Raffle entries are earned through various activities, and winners are selected at random. 

1.3. By participating in a raffle, users agree to these Terms & Conditions. 

2. RAFFLE FREQUENCY & MECHANICS 

2.1. Raffles will take place approximately every 2.5 months. 

2.2. Users can earn Raffle tickets through the following methods: 

• Opening Crates 

• Progressing in the Battle Pass 

• Direct purchase of tickets 

2.3. Each Raffle entry represents one chance to win. 

2.4. Winners are selected through a randomized draw. 

3. PRIZES 

3.1. Each Raffle will feature a selection of prizes, including but not limited to: 

*Prizes are subject to change 

• PC 1 – PCBuilder 

• PC 2 – PCBuilder  

• Headset – Endorfy 

• Keyboard – Endorfy 

3.2. Prizes are subject to availability and may change at Mettlestate’s discretion. 

4. WINNING CONDITIONS & ELIGIBILITY 

4.1. Users can only win once every 12 months. 

4.2. If a user wins, they will be ineligible for another win for 12 months from the date of their last win. 

4.3. Winners must claim their prizes within a 3-month time frame, or the prize may be forfeited. 

5. GENERAL CONDITIONS 

5.1. Raffle tickets are non-transferable and cannot be exchanged for cash. 

5.2. The odds of winning depend on the total number of eligible entries. 

5.3. Mettlestate reserves the right to modify the raffle mechanics, prize pool, or eligibility criteria at any time without prior notice. 

5.4. Any attempt to manipulate or abuse the Raffle system may result in disqualification or account suspension. 

6. LIMITATION OF LIABILITY 

6.1. Mettlestate is not responsible for any technical errors, connectivity issues, or other unforeseen circumstances that may impact ticket allocation or prize draws. 

6.2. By participating, users acknowledge that winning is based on a random draw and that no specific prize is guaranteed. 

7. MODIFICATIONS & TERMINATION 

7.1. Mettlestate reserves the right to modify, suspend, or terminate the Raffle system at any time. 

7.2. Continued participation after changes are made constitutes acceptance of the revised Terms & Conditions.